Vice President of Operations
A hospitality professional with diverse leadership experience in all aspects of operations, Patrick Palmer is a natural choice to manage Prominence Hospitality properties. Possessing an ability to drive results while achieving exceptional hotel performance, Palmer has a record of improving operational profitability, employee productivity and guest satisfaction through process optimization, quality assurance and team development.
In his nearly 20 years as a general manager with Spire Hospitality, Palmer successfully oversaw large-scale renovations and earned top rankings for his properties, including the renovation and conversion of the first dual-branded Crowne Plaza and Staybridge Suites to open in Midtown Atlanta-the 500+ room Crowne Plaza/Staybridge Suites Atlanta Midtown. He has been recognized as a General Manager of the Year (2013) and a “Best of the Best” General Manager of the Year for Crowne Plaza America (2013). Palmer also created the first partnership in Michigan between a hotel and Project Search, a non-profit organization providing training and employment opportunities for young adults with disabilities. In his role at Prominence Hospitality, Palmer has overseen the development of a new associate engagement program–IGNITE(inclusive, growing, noteworthy innovative, thoughtful, empowering). The structured culture system sets benchmarks and offers opportunities to encourage associates to shift their mindset from a “job” approach to a long-term career while providing team members unparalleled chances to grow in their positions.
Palmer holds a degree in hotel and business management from Oakton Community College and is a graduate of the IHG Owners Association Leadership Institute held at Goizueta Business School, Emory University. He was an executive committee member of a four-diamond, 350-room, 36-holegolf resort in the Midwest and remains actively involved in his community. Most recently, Palmer created and chaired a fundraising event for Children’s Hospital of Wisconsin and Make a Wish Foundation, more than $450,000 for the not-for-profit organizations.